OverviewOutcomeResearchIdeation & TestingFinal Design

HUAWEI Hassle-free Meeting Assistant

Introduction

This workshop was sponsored by Huawei Wuhan Research Institute. The theme of this workshop is digital work product experience innovation, and the task is to focus on people who have high meeting frequencies (hybrid office & conference predominantly) , to discover innovative ways that can enhance their meeting experience.

Time

My Role

Design Tools

Feb 2022 - May 2022 (16 Weeks)
Team: Yuhan Ke, Yinuo Wang, Yayu Ning
In consultation with hardware engineers

Research
Interaction design & UI design
Usability testing
Prototyping & Animation

Figma, Miro, Adobe Ae

Design Brief

We were asked to leverage the innovative features of the HUAWEI smartwatch to empower people with lots of meetings to have a more productive and engaging hybrid work experience.

Hand drawn by Yuhan

Our Solution

We designed a smartwatch meeting assistant that offers presentation progress tracker, name or keyword alerts, and stress management features to enhance meeting experience.

Present with ease

Assisted presenting (user scenario): Alex opens the app to rehearse. The system generates an adjustable timeline. During the presentation, the smartwatch vibrates if Alex exceeds the time limit. Alex can also use the watch to flip slides and adjust the volume.

Automatically generates progress bar

Alerts of timeout to keep meetings on track

Turns pages and adjusts volume quickly

Participate ultra-efficiently

Assisted listening (user scenario): Before a meeting, Emily sets up keywords. If mentioned, her smartwatch vibrates to alert her. If it detects fatigue, it automatically starts recording the meeting.

Monitors fatigue and activates recording or note-taking feature

Alerts user if name or custom keyword is mentioned

Quick reactions

Keep cool under pressure

Stress management (user scenario): When the smartwatch detects Alex's anxiety, it prompts a relaxation exercise. Alex can follow the calming animation to regain calm.

An ever-ready stress monitor

Provides calm-inducing breathing exercises

Relaxes your mind

Problem definition

Project kickoff with HUAWEI

Initially, HUAWEI shared overwhelming information about the target user “people with lots of meetings”, including a persona that was too general and a list of detailed pain points.

The initial information we had was overwhelming,
So we need strategies to scope and find the key moments of intervention 🤔

Formative research strategy

Too granular pain points?

Affinity map

We clustered and teased out the main frustration and friction in the end-to-end process.

Insights are too generic?

User interviews (5)

We conducted further research for more in-depth insights to validate user needs.

Scope is too broad?

BCG Matrix

We prioritized pain points based on the level of pain, impact & ability to impact with HUAWEI's feedback.

What “people problem” are we trying to solve?
How do we know this is a real problem? 🧐

General persona ➡️ In-depth persona

Provided by HUAWEI
Insights we updated : We created two personas based on different meeting roles.

Mapping key moments into full user journey

Hand drawn by Yuhan

Problem reframing

How might we help people feel confident and stay on track during presentations while capturing crucial information and remaining engaged during meetings?

Ideation and testing

Visualize the ideas

We sorted out and analyzed the feature modules and role positioning of existing smartwatches, brainstormed many ideas, talked to numerous users during the process, and drew up storyboards to present to our clients.

Deciding features

Prototyping & testing

User flow

Iterated on flows / IA for key pages.

Wireframes

Iterated on wireflow & layout.

User testing (5)

Validated our concept & prototype.

Final Experiences

Present with ease

Assist presentations, keep meetings on track, and manage time with automatic progress tracking, timeout alerts, quick controls.

Ensure smooth and efficient presentations. After generating the progress bar on the computer, it automatically syncs to the smartwatch. When the presentation begins, easily manage your progress, quickly flip through slides, adjust volume, and switch materials.

Start Presentation

Presentation on Track

Overtime Alert

Control Media Playback

Rotate to Adjust Volume

Seamlessly Switch
Presentation Materials

Participate ultra-efficiently

Never miss important mentions. Vibration alerts for your name or set keywords, context summaries, and automatic meeting recording if it detects you are dozing off.

Turn on “AttendEase” Mode, set keywords for alerts.

Name/Keyword Mention Alert

Detect Fatigue and
Start Auto Recording

Record Meeting

View Meeting Notes

Keep cool under pressure

An ever-ready stress monitor is on hand to track and manage any daily trials and tribulations, with calming breath exercises to help ease your mind.

Detect High Stress  

Start Relaxation Exercise

Select Duration Time

Select Background Music

Why people love this

Reflection

What if I had more time

Refine the User Interface and Experience: Perform in-depth usability studies and A/B testing to identify and address potential pain points, ultimately creating a more polished and user-friendly experience.

Explore Additional AI-driven Features: Exploring AI-driven features can significantly enhance meeting efficiency, provide personalized insights, and automate routine tasks, allowing professionals to focus on more strategic and impactful activities.

Curious? Feedback? Collaboration?

I'd love to meet you :)

Feel free to grab a virtual coffee with me via Calendly!

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